ConnectClub
The Neighbor's Promise seal: 30 days money back, 90 days of edits, Cobbled Works
The Neighbor's Promise

Someone sent us to you.

Somebody vouched for you

A referral costs the person who gives it. They put their name next to ours, in front of you.

This is what they're staking: their standing with you. That's the part we take seriously.

If we let you down, it lands on them too. So here is exactly what their word obligates us to, in writing.

30
Days money back
Every client
90
Days of edits
Referred clients
2Business days on every edit
See it in six frames →
For every client

Our standard guarantee

This one isn't a referral perk. It's how we do business with everybody.

30 days · every client

If in your first 30 days you decide the site isn't right for your business, we refund the build. No argument, no forms, no hard feelings.

Why put that in writing? Because $995 is real money for a working business, and you shouldn't have to gamble it on people you just met. If we don't earn it, you keep it.

For referred clients only

The upgraded change window

When someone vouches for you, we take care of you the way they said we would. So on top of the standard guarantee, referred clients get a bigger change window:

90 days · referred only

90 days of edits to your site at no added cost, with a 2-business-day turnaround on each one. And the person who introduced you is named right on your agreement, because their word is part of the deal.

Edits means changes to what's already on your site: your copy, your photos, your hours, your prices, swapping a picture, tightening a section. The stuff a real business needs adjusted in its first season.

How edit requests work

Simple and fair, and the same for everyone:

  1. 1Every edit is made at your request. We never change your site on our own.
  2. 2Requests come in one at a time and go into the queue in the order we receive them.
  3. 3We finish one edit completely, and you can see it live, before we start the next.

That order-taken, one-at-a-time system is why we can promise the 2-business-day turnaround and keep it. A pile of twelve changes sent at once doesn't get you a faster site; it gets you a slower queue. Send the one that matters most, and the next one right behind it.

The fine print, unhidden

The boundary, stated plainly: the change window covers edits to what exists. New pages, new features, new integrations, or a redesign are new work, and we'll quote those honestly before touching anything. The 30-day refund applies to the build price; monthly service already delivered isn't refunded. The change window starts the day your site goes live. Turnaround is measured in business days from when we confirm your request. This promise applies to referred clients through the ConnectClub program; the standard 30-day guarantee applies to every client, referred or not.

Questions about any of it? Ask us before you sign. We'd rather explain it twice than have you wonder once.

What happens next

Want to talk it through? That's the whole next step.

Tell us about your business and we'll tell you honestly whether we're the right fit. No pitch, no obligation, and you'll get a straight answer either way.

Talk it through with us Email us instead

Nothing's reserved, nothing expires. Their word doesn't come with a deadline. Look now, or in a month.

Or ask the person who sent you about us. They'll tell you the truth.